Anytime after 3pm, though we’re happy to get you checked in early if your room is available.

Check-out is 12pm. If you need more time, please let us know, we’ll do our best to accommodate.

Sure! We’ll be happy to hold your luggage in a secure location until you’re ready to check in or out.

High-speed WiFi is available in all guest rooms and public spaces.

Yes, we offer complimentary high-speed Wifi in all public areas and guest rooms.

Yes! We are 100% nonsmoking in all 233 guest rooms and all public spaces (including our Courtyard and within 25 feet of all entry/exit points). This policy applies to all forms of smoking, including but not limited to: tobacco, marijuana, e-cigarettes and vaping. Should you choose to smoke, a $250 cleaning fee will be applied to your bill. We appreciate all our guests’ dedication to maintaining a smoke-free environment.

Roll-away beds may be added to any room with a single King bed for a fee of $25 per night. Unfortunately due to fire code regulations, we are unable to add roll-aways to rooms with two queen beds.

Pack and plays are available for all room types free of charge. If you would like one to be waiting in your room upon your arrival, please let us know.

Self-parking and valet parking is available in our attached, secured garage at a rate of $48/day and $56/day respectively. Both options come with unlimited in and out privileges and are automatically added to your room bill to be settled at check-out. Additional fees may apply for oversized vehicles.

Definitely not. Foregoing a personal use vehicle will save you money, as well as the stress of driving in and around the city. We’re big proponents of alternative forms of transportation and would be happy to assist you with getting where you’re going. Check out our public transportation cheat sheet for some easily accessible alternatives.

We don’t offer an onsite shuttle service, however there are several options including Lorrie's Go Shuttle, Airport Express and Super Shuttle which provide service to Pier 2620 Hotel from both San Francisco (SFO) and Oakland (OAK) International Airport. Please contact us by email or call for further assistance.

Shuttles are generally the best combination of speed and price, however they typically make multiple stops before arriving and can take longer than either a taxi cab or car share service like Uber or Lyft. If you have any specific questions, please let us know and we will be happy to help you find the right option.

You must be at least 18 years of age or older with valid ID and major credit card.

Yes. We accept all major credit cards, along with a matching photo ID.

Yes. If you would like to pay for your room prior to your arrival, please contact us for a copy of our credit card authorization form.

All cancellations must be made at least 24 hours in advance of your scheduled arrival (by 3pm PST on the day prior to your arrival) to avoid a penalty of one night’s room and tax, unless otherwise specified at the time of booking. If your plans have changed and you do not expect to check-in on your scheduled arrival date, please let us know as soon as possible.

A charge of one night’s room and tax is applicable unless otherwise specified at the time of booking.

Nothing! We’ll be ready and waiting for you whenever you arrive. However, many guests find peace of mind in letting us know, and we will happily make a note of your ETA in your reservation. Give us a call anytime, or drop us an email.

A valid major credit card with matching photo ID is required at check-in.

A deposit hold in the amount of $100 per night will be placed on your card at the time of check-in. This amount is released in full at the time of check-out if no incidental charges are incurred during your stay.

Important Note: If paying with a debit card, funds to cover the full amount of your reservation, plus an additional $100 per night incidental hold will be frozen by your financial institution, and unavailable for other use. Funds being held in case of incidentals are released at the time of check-out, however, they may not become immediately available and can take an additional 10-14 business days, depending on your bank’s policy. For this reason, we highly recommend using a credit card for payment whenever possible.

Absolutely. Please contact our Sales Department for more information about rates and availability.

We love the opportunity to help our guests make life long memories, and want to make sure your stay is everything you hoped it would be. Drop us a line, let us know what’s up, and if you had anything in particular in mind. And if you have any memorable moments during your stay (even if it’s just the best clam chowder bread bowl you’ve ever had), we’d love to hear about it!

Most definitely. We recommend using the following shipping address:
Pier 2620 Hotel
ATTN GUEST: Guest Name
2620 Jones Street
San Francisco, CA 94133
USA

Please note: While not common, storage fees may be incurred for oversized or excessive quantities of items. If you’re unsure about whether this could apply to your shipment, give us a call or drop us an email.

Layers and comfortable shoes. Temperatures can fluctuate 20+°F (Fahrenheit, 7+° C) throughout the day, and with 33 (!) microclimates throughout the city, you’ll be thankful you came prepared.

Complimentary umbrellas are available for use by Pier 2620 guests, so save the space in your suitcase for a jacket (either the one you’ll bring, or the one you’ll buy when you wished you’d packed one).

As soon as you know when you will be in San Francisco, BOOK YOUR TICKETS. Alcatraz Cruises is the ONLY official site to purchase tickets. If you wait, it WILL sell out. As the old saying goes, “Nothing is guaranteed in life except death and taxes….” …and Alcatraz selling out. If you weren’t able to get tickets in time, our Concierge would be happy to work their magic to see if they can rustle up some last minute tickets. But we make no guarantees.

Yes! But also no.

Yes in the sense that typical “summer” months can be some of the chilliest, foggiest and windiest throughout the year. It has to do with pressure and topography and a bunch of other good stuff. No in that Mark Twain never really said that. Sorry.

Oh – and if you see The Fog, his name is Karl. He’s also on Twitter and Instagram.